Frequently Asked Questions

What time is check-out?

For suites the check-out time is: until 11 am/For Igloo suites the check-out time is: until 12 pm. Check Out time is strictly enforced. Our professional maintenance team will need all the time they can have to properly deep clean and disinfect the suite before each guest arrives.

Do they have a generator in case of power outages?

Yes, we have a power generator and a water cistern. We have everything carefully planned out. Your stay will be completely perfect with our contingency plans.

Do you provide towels and linens?

Towels and linens must only be used for their intended purpose. Stained towels/linens will be charged. Do not hang towels from the balcony

Do you offer any add-ons to surprise my partner?

Sure, once you confirm your booking, we'll send you our extra services catalog to choose from decoration services, massages, and charcuterie boards, among others, and make your stay even more special for your loved one.

Are pets allowed?

Pets are allowed if they weigh 25 pounds or less. Cats are NOT allowed on the property. Some items are made of leather materials that could be damaged by their claws. Pet fee is $30 per stay.

How many guests are allowed per room?

Maximum occupancy of 2 guests at all times. Don’t allow visitors. Maximum occupancy is strictly enforced and exceeding it may result in immediate cancellation of booking or being expelled from the property without refunds. Also will be charged $500 per person as a fine.

Can I have a party or an event?

No parties or events without prior consent from hosts. Exceeding this rule may result in immediate cancellation of booking or being expelled from the property without refunds and will be charged $5000 as a fine.

Is smoking allowed?

NO SMOKING: Smoking is strictly prohibited inside the suite, even in the bathroom. The designated areas for that are the deck area, even the pool with the suite door closed, and common areas. Otherwise, a smoking fee of $500 will be charged if violated.

Is subletting allowed?

Subletting is not allowed.

Is the pool private and heated?

Yes! Each suite features a private, heated pool for two people. Access to the pool is via a small staircase.

Are Drones allowed?

Drones overflight isn't allowed at the facilities; it'd can affect the privacy to our other guests. A violation would incur on a $500 fine.

Are cleaning services included?

Cleaning service during the stay has a charge of $30 which includes changes of towels, light bathroom cleaning, sweeping, and mopping.

Do you have security cameras?

Yes. All security cameras face the parking area and the hotel's entrance. No cameras look over any areas inside the suite or any private space.

Are there quiet hours?

Quiet hours are from 9:00 pm to 8:00 am. Out of respect to the neighbors, please keep noise levels down during these hours. Loud Music is not allowed at any time.